Getting in touch

Customer Service Unit

If you need help or advice on your individual application, you should contact your careers adviser or call our Customer Service Unit on +44 (0)871 468 0 468, open Monday to Friday, 08:30-18:00 (UK time). UK BT landline calls will cost no more than 9p per minute. Calls from mobiles and other networks may vary.

If you are calling from outside the UK and are unable to use the number above, please contact us on +44 (0)870 1122211.

If you have hearing difficulties, you can call the RNID Typetalk service on 18001 0871 468 0 468 from within the UK, or on +44 151 494 1260 (text phone) or +44 151 494 2022 (for those with impaired hearing) from outside the UK. Calls are charged at normal rates.

Please have your Personal ID ready so we can find your records quickly. If our lines are busy, you will be put in a queue and a message service will ask you if you would like to hold or call back later.

You can email enquiries@ucas.ac.uk for an automated response with general information and guidance on the UCAS procedures.

You can also write to us at Customer Service Unit, UCAS, PO Box 28, Cheltenham GL52 3LZ.

Apply online

You apply online using the Apply application service. The Apply system provides detailed screen and help text to assist you in making your application.

UCAS Card enquiries

tel: +44 (0)871 468 0471

Statistics enquiries

email: stats@ucas.ac.uk

Website

email: website@ucas.ac.uk

UCAS Media

UCAS Media is the 'trading arm' of UCAS, which offers marketing services to organisations wishing to connect with students, such as web advertising, direct mail, data insight and event management. For further information visit www.ucasmedia.co.uk or call +44 (0)1242 544881.

Publications

Publications are available from our Publication Services Team or online at www.ucasbooks.com.

email: publicationservices@ucas.ac.uk


Have you received excellent service from someone at UCAS?

If you have received exceptional service from someone at UCAS, we would like to hear from you. Visit the employee excellence page to find out how to let us know.

Your views

We welcome your feedback on our wide range of products and services. You can email your comments to feedback@ucas.ac.uk and let us know which product or service you are referring to. This email address is for your views and comments - you will not receive a response to your email.

Complaints

Should you have any need to complain about our service or procedures, please follow the complaints procedures.

Switchboard

tel: +44 (0) 1242 222 444, open Monday to Friday, 09:00-17:00 (UK time)

Our address

Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ

Our Customer Service Advisers are expected to deal with all callers with politeness and respect, and we would expect our callers to offer the same courtesy to our staff. If a caller uses offensive or inappropriate language during the course of a call, or in an email or letter, then our staff are empowered to terminate the call or to refuse to answer the correspondence should an initial warning prove ineffective. Should the caller continue to exhibit such behaviour in the course of subsequent contacts then we reserve the right to cancel the application.

Company registration

Company number 2839815
Registered charity number 1024741 (this number relates to England and Wales only)
VAT registration number GB 618 2306 57

Registered charity number SC038598 (this number relates to Scotland only).