Providing a high-quality service that satisfies all customers

We have a commitment to our customers to provide an efficient admissions/applications system for higher education in the UK. We aim to provide a high quality service which satisfies all customer enquiries, where and whenever required, by giving clear, accurate information and advice.

Here you can view our customer service aims, the awards we have achieved for quality and our performance indicators, which are reviewed annually.

Our aims

Quality standards

Customer service standards

Customer satisfaction survey

Have you received excellent service from someone at UCAS? If so, we would like to hear from you.

Do you wish to make a complaint? Learn how to in our how to make a complaint section.